What some of our clients are saying:
Dr. Simpson is amazing. She finally did my cat Tonka's surgery 2 weeks ago. I was the holdup (nervous). I was very lucky in that his procedure went flawlessly not only because we were prepared for the worst but complications were likely. Dr. Simpson is a great communicator and called me right after the procedure and later that day. The rest of the staff were great too. Everyone knew who Tonka was and were always happy when I called for updates. I was very pleased and Tonka is doing great.
"Dr Simpson, We can't thank you enough for saving Arlo! During such a stressful time it was so comforting to know that you truly cared about him and went out of your way to care for him & us! We couldn't be more happy. Arlo is better than he has been in years thanks to you."
Hannah & Kurt
We were so pleased with our entire experience with VSCP, from start to finish - a process of 6 months and counting!
Our veterinarian referred us to VCSP in July 2014 when our Newfoundland, Murphy, began limping severely. We suspected a torn cruciate ligament, and wanted to get an expert opinion.
When I first called to make an appointment, the receptionist was very professional and helpful. They were able to get us in right away for a consultation with Dr. Amelia Simpson, who confirmed that our suspicion was correct AND that the problem existed in both knees. She recommended a TPLO (Tibial Plateau Leveling Ostomy) surgery for both knees. Since Murphy is a very large dog, we would need to stagger the surgeries, 6-8 weeks apart.
We scheduled her first surgery, and dropped her off early that morning. I was a nervous wreck, but Dr. Simpson called me as soon as she finished the surgery to let me know that it had gone perfectly. She called me again that afternoon to let me know that Murphy was still doing great! She also let me know that I was welcome to call back any time for an update. Murphy spent the night so that she could be monitored for a little while before we brought her home.
The second surgery went just as the first. Recovery was difficult for the first couple of weeks after each surgery, as we expected, but any time we had a question or concern, which was fairly often right at the beginning, Dr. Simpson responded promptly. We had no idea what to expect re what was an appropriate amount of pain/depression, and Dr. Simpson was great at letting us know what was in the range of "normal for this amount of time after surgery."
I continue to check in with Dr. Simpson every once in a while, just to make sure whatever activity is appropriate for Murphy (snowshoeing, agility, etc) and she is quick to respond.
This could have been a negative/stressful experience, but all of our dealings with VCSP were top-notch. We appreciated the professionalism, kindness, ease of scheduling, responsiveness . . . . everything. To top it off, Murphy can't wait to get out of the car when we arrive for follow up appointments. She dances around in the car when she can tell we're getting close, then cries, then bolts to the front door of the facility as soon as we open the car door for her. She had major surgery there twice, and she can't wait to go back in to see everyone!